Frequently Asked Questions
What sort of wood is it and where does the wood come from?
Our wood is the best wood for woodburners and fires, mostly beech and oak and occasionally, ash and sycamore. Depending on availability, from time to time we have supplies of other wood including pear and apple wood.
All of our logs and wood fuel is carefully selected from responsibly managed woodlands, using only sustainable supplies.
What size are the logs?
Our wood is split to around 25cm (9.84″) length and 10-15cm (4-6″) wide, as recommended by stove manufacturers to fit most wood burners or multi-fuel stoves and open fires. For smaller wood burners or grates, smaller pieces are available, but do need to be ordered in advance, please call us for assistance. All product weights and measurements listed are approximate and may vary slightly.
How much shall I order?
We deliver in nets, dumpy bags or crates to allow for any storage, interior or exterior. We can deliver in one drop for the season or in multiple drops if you have less storage space.
How do I order?
Book a delivery by clicking ‘Shop Firewood’. Simply add firewood and wood fuel products to your shopping bag and proceed to the checkout whereby you will be asked to create an account (register email and password). The next time you wish to place an order, login quickly and re-order using your own account. You can also order by phone or email firstname.lastname@example.org or pick up from us in St. Werburghs. If you’re planning to pick up, please call 07751 929 293 in advance to arrange.
Are my details secure?
Yes. Orders are processed and your information is held securely by Well Seasoned Wood via our third party e-commerce provider Shopify. We do not store any bank or credit card details and do not share any information with other companies or individuals. We only use your personal information (name/address/tel number/email) to deliver the products you have ordered. We are legally obliged to erase personal data on request.
How do I pay?
Credit/debit card, BACS transfer, PayPal, Bristol Pound, Cash or Cheque. All major UK-based debit and credit cards payments can be made via our online shop or phone. For BACS transfer – please ask for our bank account details and quote the first line of your address as payment reference. PayPal can also be used via our online shop. Bristol Pound payments via App Cash can be made by calling 07751 929 293 or emailing email@example.com. Cheques are made payable to Well Seasoned Wood.
When will I get my log delivery?
We usually deliver within 2-3 days, occasionally same day if we are in your area. If ordering online you will receive an automated order confirmation via email, followed by a second email shortly afterwards notifying you of a day and 2 hour delivery slot; either in the morning, around mid-day or afternoon. If this isn’t convenient we will try to fit around your schedule. You can also add a comment to your order if you have a preference for time of delivery or a specific instruction. We will always try to fulfill these allocated time slots but sometimes they do not allow for unforeseen delays. If you are in a rush you can always pop in to collect your order from the yard.
How will I receive my log delivery?
Wood is delivered either in our electric van or in our Euro 6 compliant vehicle, unless it is a full crate which is delivered by our courier company. Depending on the quantity ordered it will be delivered in either nets, cubic metre dumpy bags or half/full crates. The nets hold approximately 10-12 logs and we offer a stacking service with nets, eco-logs and kindling and will carry them into your house or garden as part of our service. We do not offer a stacking service for nets delivered by courier. Dumpy bags of loose logs are delivered as close to where you need them but these are usually kerb delivery only, tipped roadside or on to your drive. Orders do not include the bag as we reuse these and our delivery schedule doesn’t allow for a stacking service. We do not deliver dumpy bags via courier, we only deliver them within Bristol central black perimeter, see map here. Half crates are packed tightly with approx. 480 kiln dried logs and depending on access, can be delivered nearer using tail lift and pallet truck but not over soft ground (grass, gravel, soil) tall curbs or steep inclines. All full crates are packed tightly with approx. 800 logs and are delivered by courier service.
Crates and Courier Delivery
Depending on UK postcode some half crates and all full crates are delivered by courier. These are delivered on a two day lead time; orders received before 12am on Monday will be delivered on Wednesday, and orders received on a Friday will be delivered on Tuesday. Please state in the Notes section in your order if you would like a longer lead time.
IMPORTANT NOTE: Crates will be delivered on artic lorries via our courier Palletways and Hills, unless a smaller vehicle is specifically requested. It is the customer's responsibility to know if their access is difficult, narrow or rutted etc. This must be stated in the notes section of your order. If a re-delivery needs to be made on a smaller vehicle this may incur a re-delivery fee.
When can I burn the firewood?
Straight away! Both our seasoned and kiln dried logs and all wood fuel products are delivered ready to burn. Our split kiln dried wood is guaranteed under 15% moisture content, typically 8-12% and is perfect for wood burning stoves and pizza ovens, open fires, fire pits, chimineas, campfires and BBQs etc. Our seasoned wood is split and seasoned until there is no more than 20% moisture content. Above 25% would mean the logs do not burn efficiently and would produce less heat with more smoke. Split wood burns more effectively as there is a greater surface area to burn.
Is it environmentally friendly to burn wood?
You are only releasing the carbon that would have been released if the wood was decaying in a forest. So long as you are burning your wood in an efficient wood burner and using wood with a low moisture content, then firewood is a carbon neutral energy source. Open fires are far less efficient than a wood burner and will produce much more particulates e.g. less heat into room and more pollution up the chimney. More information can be found in our blog.
Can I burn wood on an open fire?
We are legally not allowed to supply wood to households burning wood on open fires unless they are outside the smoke controlled zone specified by DEFRA; this is because open fires produce much more smoke than wood burning stoves. This rule does not apply to BBQs and firepits.
What is the Government 'Ready to Burn' scheme?
How you burn wood is key to reducing particulate emissions (PM) hence the Government introducing the Ready to Burn scheme which requires that logs should have a moisture content below 20%. Happily, at Well Seasoned Wood, ours are guaranteed below 15% and are frequently around 8-12%. It is also advisable to install an EcoDesign Ready stove which can help significantly in reducing emissions. The government actually sees wood fuel as a sustainable process, one that provides a solution to our future energy needs, not a problem, as long as it is burnt responsibly.
How long does the wood last?
It’s a tricky question and depends on many variables; what is the wood being used for? How often will you be lighting a fire; on a daily basis or just at weekends? If using a wood burner, the stove type, size, heat output and vents will all determine how long the wood will last. The chimney draw, how dry the wood is, who is making the fire, how many pieces are used etc. also make a difference. In an efficient 5Kw wood burning stove, using kiln dried beech for an evening, we would recommend half a net maximum.
If you have a complaint ...
Well Seasoned Wood has been in the firewood business for ten years, providing the best firewood available in the region. We only provide premium firewood; Beech, Oak and Ash which we believe are the best quality woods to burn. We sell seasoned wood with a moisture content below 20% and kiln dried wood with a moisture content of generally 8-12%.
We are always happy to have customer feedback on our standard of service and wood quality. If you have a complaint please follow the following guidelines:
- phone our office as soon as possible on 07751 929293 to speak to a friendly member of our team
- if your complaint can be illustrated with the use of a photograph, please send it by email to firstname.lastname@example.org
- please do not leave it too long to complain; we like to resolve issues quickly
- we would generally like to visit you in person if there is a complaint about the standard of wood delivered, so that we can assess the wood in situ
Please note that we cannot compensate you for wood that has been poorly stored. Wood should be kept in a dry environment, with good air circulation. Logs need to be stacked, not kept in a pile.
It is advised that you get to know what wood fuel your woodburner burns best and this does involve some trial and error. When ordering for the first time we would recommend trying Beech and Pini Kay Eco Logs for their ease of use, and then moving on to Oak. Beech is a very easy wood to burn with a high calorific value which means it has a high heat output, and burns at a steady rate with a bright flame. By contrast, Oak needs a good air flow and a bit more work to get going, but once alight will burn with a smaller flame for a longer time than Beech. For these reasons, we sometimes recommend starting your fire with Beech, and once it is well established, adding Oak to make your fire last longer.