When you have placed your order, we will contact you within 2 working days to let you know your delivery date and time slot.

If you have requested for a specific date, e.g. 1 week time, we will contact you closer to that date to confirm your time slot for that day. If we cannot do the date you have requested then we will contact you sooner to find an alternative.

Deliveries are made between 9am and 4pm on Monday - Friday. Courier deliveries are typically made between 8am and 6pm Monday - Friday, but a Saturday/Sunday can be made at an additional fee of £50.

There is a minimum spend to qualify for free delivery, based on your location.

Inner Bristol - FREE delivery to all postcodes within the black perimeter (minimum order £50.00)

Outer Bristol & Bath - FREE delivery to all postcodes within the blue perimeter (minimum order £75.00)

Nationwide - FREE delivery to most UK Mainland ex. N.Ireland and Highlands (minimum order £215) - DUMPY BAGS CANNOT BE DELIVERED VIA COURIER.

Some postcodes will incur a postage fee, regardless of the order value, on check out due to an increase in courier costs.

Unless you have given us instructions on where you would like your order left, our driver will leave it in a safe location for you. It is the customers responsibility to either let us know where they would like it left, or ensure they are in when we deliver.

If you are within our inner Bristol zone then we will try our best to meet your requirements. We cannot always meet next day delivery requests, especially when we are really busy, so please try to get your order in with plenty of time to request delivery for a specific day. If you have more than one day you can accept delivery, then please include these. You can let us know by leaving it in the notes section when placing you order, or drop us an email after (make sure to include your order number).

All orders will receive an email with a date and 2 hour time slot for delivery.

If you are in our outer Bristol delivery zone, we are likely only to do one run that week to your area. In some cases we will send your order out by Hills courier.

If you are outer Bristol OR nationwide and want next day delivery, we can send your order out by courier, but this will incur an additional £10 charge for delivery. If you want a Saturday or Sunday delivery, it is an extra £50 for courier delivery. Next day orders can only be done if your ordered is placed by 12pm Monday - Friday.

If you do not not require a specific day or next day, then your order will take 1-3 working days to arrive if sent out by courier.

All deliveries sent out via courier will be given a tracking number. It will take 1-3 working days to arrive, so you will need to keep an eye on your tracking.

Deliveries are made on 7.5T lorries, and it is the customers responsibility to ensure they have the appropriate access for this size vehicle. Deliveries are typically curbside and the drivers are not required to put it into your garage, garden etc. You may be able to ask the driver if they will do this, but we cannot guarantee they will. If you are not in during delivery, the driver will leave it in a safe place for you.

If there is not the appropriate access or anywhere safe to leave it, e.g. driveway, then there will be a re-delivery charge. This charge will be based on your location.