Covid-19

Working Safely with COVID-19

We have introduced these working practices to keep us all safe:

  • All staff endeavour to work at a 2m distance
  • We have limited one driver to one vehicle
  • We have hand sanitiser available in the office
  • We ask that orders be made on-line, by phone or if neccessary, contactless
  • Social distancing measures are in place in office areas
  • We have detailed instructions on how to maintain cleanliness and hygiene standards in the office

Regarding deliveries and collections:

Safe deliveries 

  • During this period we are no longer taking wood into houses, but will leave at your front door instead
  • Please contact us before delivery if you have any special circumstances to discuss, such as a disability or infirmity. We are always happy to help
  • All deliveries will be at your door only and must be done within social distancing guidelines
  • Our driver will always contact you when arriving by either knocking or phoning
  • Our drivers have hand sanitiser, masks and gloves available to them.

 

​​​​​​​Safe collections

  • Call us and arrange a collection in advance
  • Your pre-order will be put out in the yard in a collection bay
  • We are unable to handle any cash; therefore, all payments are to be made by contactless card or by phone in advance.

​​​​​​​We would like to thank our customers, for their support and patience through these very difficult times and ask you respect and adhere to these new processes.
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